Below is an English translation of our terms of business and privacy policy. For legal purposes the Danish version takes precedence.

Terms of business

Last updated May 12, 2021

1. Parties to the Agreement

This Agreement regarding the use of Ento Labs ApS’ energy optimization platform (“the Platform”) is made by and between

Ento Labs ApS
Inge Lehmanns Gade 10, 6.
8000 Århus C
Danmark
Cvr. Nr. 40184120

hereinafter referred to as “the Supplier”

and

you, the customer using the Platform (“the User”)

when the User upon specifying the necessary information digitally via the Supplier’s website and has approved these terms of business (“Terms”).

2. Scope of the Agreement

2.1 The User’s data

Energinet: In order for the Supplier to grant the User access to the User’s energy data (“Data”) via the Platform, the User must consent to the Supplier collecting this Data from Energinet, which is an independent public company under the Ministry of Climate, Energy and Utilities that collects these Data across energy supply companies.

The consent is provided with NemID, and the User is responsible for complying with Energinet’s applicable conditions at any time, and the User assures that the User at any time has the power of attorney to grant the Supplier the consent to collect the User’s data.

The consent granted to the Supplier to collect the User’s data can be revoked according to Energinet’s terms applicable at any time.

Andre Data: The Platform also provides the User with the possibility to

  • upload or send data extracts from existing Energy Management Systems (“EMS”);
  • upload Data via the Platform’s interface or via API;
  • enter Data manually on the Platform.

Enrichment of the User’s data: The Platform integrates several external data sources including

  • Weather data for relevant geographical area
  • BBR information
  • CVR information

2.2 Information regarding the User ("Personal data")

As part of the User’s use of the Platform, the Supplier continuously collects information about the User, including contact data, master data, payment data and data regarding the User’s use of the Supplier’s Platform.

The User’s rights are regulated in the Supplier’s Cookie and Privacy policy.

The Supplier deletes Personal data, when no longer necessary for the purpose for which they were collected, generally five years after the end of the agreement.

2.3 Access to the User’s data

It is only the User of the Platform, who has access to see the User’s Data.

The User is obliged to keep the login information confidential.

The Supplier does not pass on the User’s Data to a third party, but uses the data for statistics, benchmarking, comparison, analysis and development of the Platform.

Information about the User’s Data is not passed on unless the User consents hereto. In special cases the Supplier may grant access to the User’s data to a third party, however, only in accordance with the relevant data protection legislation and Danish law.

2.4 Storage of the User’s data

The Supplier stores the User’s Data, data from external sources and Personal data with Amazon Web Services and Google Cloud Platform (collectively "cloud providers") within the EU.

The Supplier complies with the terms applicable at any time and the User is encouraged to keep up to date with these terms.

Postmark (https://postmarkapp.com) located in Philadelphia, USA, is being used For sending e-mails, alerts, status reports and the like.

2.5 The Supplier’s obligations
2.5.1 The Platform

With the present agreement, the User is provided access to the Platform, where the User’s data is available, provided that consent has been granted to the collection of the Data and/or the User has uploaded or entered Data.

On the Platform the User’s Data is visualized and compared with the Data of other users, and it is supplemented with external data sources, whereby the User has an overview of energy related conditions and proposals for energy and CO2 savings and optimizations ("Proposals").

2.5.2 Status report

The User of the Platform regularly receives the Proposals and the status of current projects as reports and/or alerts ("Status reports") via e-mail.

The Proposals, on the Platform and in the Status reports respectively, are based on algorithms and comparison with other similar buildings, installations etc. ("Consumption types") and the Supplier is not responsible for the accuracy of the Proposals, including whether these are practically possible, legal or profitable.

2.6 Limitations
2.6.1 Copyright

All material available on the Supplier’s Platform belongs to the Supplier. This applies to designs, texts, functionality and overall impressions.

Any use of material belonging to the Supplier may only happen with prior written permission.

2.6.2 Limitation of liability

The Supplier makes reservations for programming errors and server crashes, including with the cloud providers, and cannot be made liable for direct or indirect loss that has happened in connection with the use of the Supplier’s Platform. The Supplier is also not liable for hacker attacks, viruses or other forms of force majeure.

The Supplier is held indemnified for any claim or loss due to product liability, third party loss or liability to third parties to the extent that it originates from the User’s use of the Supplier’s Platform or the User’s perception or interpretation of the Platform’s Proposal.

The Supplier strives for the highest possible operational stability, but is not liable for breakdowns or operational disruptions, including operational disruptions caused by factors beyond the Supplier’s control, including power outages, equipment failures, internet connections, telecommunication connections or the like.

In the case of breakdown or disturbances, the Supplier strives to restore normal operation as soon as possible and without unnecessary delay.

2.6.3 Changes and updates

The Supplier is entitled to implement all changes, updates, additions and limitations etc., which the Supplier may find relevant or necessary. Such updates, improvements and changes may occur with or without notice and may affect services, including information and Data uploaded to or provided by the Supplier’s Platform.

3. Duration of the Agreement

3.1 Renewal

Access to the Platform is delivered on an ongoing basis for 12 months and is renewed automatically.

3.2 Termination

At any time the User may terminate the agreement with the Supplier with a notice of 30 days before the renewal date. The Supplier will at latest 60 days before the agreement is automatically renewed, notify the Users regarding the start and end dates of the notice period.

Termination must be made in writing to contact@ento.ai and the User will receive a confirmation of the termination.

This agreement may also be terminated by the Supplier with a notice of current month plus two months and immediately in case of the User going into bankruptcy, reconstruction or liquidation and the User’s material breach of this agreement, including payment.

The termination by the Supplier in case of the User going into bankruptcy, reconstruction or liquidation and the User’s material breach of this agreement does not exempt the User from claims of payment for the remaining part of the agreement period, just as prepayments are not refundable.

The Supplier can release himself from an agreement by returning the amount paid latest two weeks before the start of the agreement.

3.2.1 Revocation of consent

At any time the User may revoke his consent to the Supplier to collect the User’s Data from Energinet and the Supplier hereby terminates the collection at the applicable terms set by Energinet at any time.

Revocation of the consent to collect the User’s Data does not result in the termination of this agreement and the User may not claim that the Platform is deficient in the period after the consent has been revoked and until the expiry of this agreement.

3.2.2 The User’s Data upon revocation of consent and/or termination of the agreement.

When the User revokes the consent to collect Data, the Supplier refrains from collecting additional Data on the conditions applicable at any time set by Energinet.

The Supplier will upon request delete Data collected, entered or provided by the User. However, the Supplier is not obliged to change, clean or in any other way alter the models, algorithms or parameters that the User’s Data has helped to train, develop or improve during the term of the agreement.

Data already collected or Data provided or entered by the User and which the Supplier has not been asked to delete, will be anonymised and continue to be included in the Supplier’s overall data set, including for the development of the Supplier’s algorithms, statistics and business, as well as for the purpose of comparison and benchmarking for other of the Supplier’s customers.

4. Changes and updates of the terms of business

The Supplier may at any time change and update these terms and conditions and information regarding rights ("Terms"). The applicable Terms will always be available on the Supplier’s website. Use of the Platform after change of the Terms is considered as the User’s accept of the changed Terms.

In case of significant changes of the Terms the Supplier will notify the User of such changes either via e-mail or in connection with login to the Platform.

5. Dispute and venue

Any disputes between the User and the Supplier, which cannot be solved amicably, must be settled according to Danish law with the City Court in Aarhus as the first instance.

Cookie and privacy policy

Last updated May 12, 2021

1. Contact information

Ento Labs ApS
Inge Lehmanns Gade 10, 6.
8000 Århus C
Denmark
Cvr. Nr. 40184120

2. What is a cookie?

A cookie is a data file that the website stores on IT equipment, for example computer, tablet and smartphone for the purpose of recognizing the IT equipment and thus observing how the website is being used. Most websites use different types of cookies and some of these are necessary for the website to function properly.

There are two types of cookies. 1) Session cookies, which are only stored on your IT equipment as long as your browser is open and 2) Persistent cookies which are stored on your IT equipment for a longer period of time and are automatically renewed when you return to the website.

Cookies are often stored by other parties than the owner of the website (third-party cookies). These can be cookies with regular content, but also analysis tools and embedded comment fields.

3. Cookies at https://app.ento.ai

At https://app.ento.ai we use cookies to examine how users use the website so that we can improve it. The information we collect may identify the users.

The following types of cookies are used:

First-party cookies:

Necessary to support the technical features of the website.

Third-party cookies

Cookie: Mixpanel
Purpose: Mix panel allows us to get information about the User’s behaviour on the website and allows us to optimize and improve processes.

4. How do you remove or avoid cookies?

You can change your cookie settings at any time just as you can see how to delete cookies in the various browsers in the links below.

All Danish websites are obliged to inform about which cookies are placed on the User’s IT equipment and the information must be in accordance with the “Executive Order on requirement for information and consent when storing and accessing information in the end-users terminal equipment” (in everyday speech the cookie executive order).

5. General information about personal information and privacy

Personal information is information that can be attributed to you and your person and when you use our services, we collect and process a number of such information. An example may be in connection with you creating a user, subscribing to our newsletter, participating in surveys, contacting us or in connection with the use of our services.

We typically collect and process technical information about your computer, tablet, mobile phone, your IP address, geographical location, which pages are used, how long the pages are used and whether errors occur.

Information about name, telephone number, e-mail, address, CVR number, and possibly job title is also processed if you have consented explicitly to this and entered the information yourself..

When we process your information, it is always on the basis of voluntary consent, which can be revoked via e-mail. Be aware, however, that a revocation of your consent in some cases may result in termination of the customer relationship or restrictions to your access.

6. Purpose

Your information is used to register your transactions as well as to be able to deliver the services that you have requested. The information is also used to identify you as a user or visitor and to show your digital proposals and possibly ads that we find relevant. In addition we use the information to optimize our services and content.

7. Term of storage for customers

We store and process your personal information until it is no longer needed for the purpose for which it was collected, generally five years after the end of the contractual relationship. Excluded from this is personal information, including interview data collected during telephone conversations. This information is stored for 12 months.

8. Term of storage for non-customers

We store and process personal information collected via inquiries by e-mail and telephone for up to 90 days, whereas subscriptions to newsletters are stored and processed for up to 12 months.

9. Disclosure of information

We use a number of subcontractors to be able to deliver our services. These subcontractors need to have access to your personal information, also outside the EU.

These subcontractors are typical providers of cloud services or other IT hosting services. If a subcontractor is located outside the EU, we are obliged to ensure a legal basis for such international transfers, including i.a. by using the Privacy Shield (US) or by making use of EU model clauses.

Postmark (https://postmarkapp.com) located in Philadelphia, USA is used outside the EU to send all e-mail communication, including the content of the communication.

10. Your rights

As a registrant you have certain rights, including the right to deselect receiving marketing communication. Please note that even if you deselect receiving marketing communication, you may still receive administrative notifications, such as order confirmations, alerts, status reports and notifications necessary to manage your account or the services that you use.

10.1 The registrant’s right of access

The right to correct incorrect information

The right to delete

The right to object to the result of automatic individual decisions, including profiling

The right to file a complaint to the Data Protection Authority

If you want to make use of your rights, you can write to contact@ento.ai

11. Security

We process your personal information securely and confidentially in accordance with applicable law, including the Personal Regulation and the Data Protection Act.

Your information will only be used for the purpose for which it is collected and will be deleted when that purpose is fulfilled or no longer relevant.

We have taken technical and organisational measures against your information being accidentally or illegally deleted, published, lost, corrupted or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.